We recently conducted a survey where 83% of our customers said they would highly likely recommend our products to friends and family. Another 83% rated our customer service 4 or 5 out of 5 stars.

 

Those findings made our hearts sing here at Team ConfidenceClub!

 

But if you haven’t shopped with us before, you may be wondering what makes us so special. Well, wonder no more because we’ve got eight reasons why our incontinence products and service are the best on the market.

Keep reading to find out what they are…

1. Our products are European-made

We offer only the top standard of incontinence products, with our Dailee by ConfidenceClub range of pads, pull-ups, slips and Magics Youth Pants all made in Europe (and some in the United States). Each of these products are of exceptional quality and are designed to exceed global standards.

 

They’re manufactured using premium sustainable materials and CO2-netural practices to be kinder to the environment, without compromising on their overall quality.

 

2. We have patented absorbency technology

When it comes to what people need from their incontinence products, effective absorbency is atop the list. And rightly so. Incontinence products that leak not only impact that person’s comfort but even their confidence to go about their day-to-day.

 

But it doesn’t have to be that way with ConfidenceClub. You can rely on our products to deliver you confidence when it counts most, thanks to our patented absorbency technology.

 

Our Dailee range of pads, pull-ups, slips and Magics youth pants all feature the impressive Magical Tubes technology. These tubes (there’s three!) are effectively absorption channels which guide liquid across the length of the product, expanding on the side to contain the liquid and make for fewer leaks. 

 

You might think that this sort of technology makes the pull-ups or slips more bulky? Wrong! They are actually still slimline and discreet, without having to compromise on absorbency.

3. Product specialists that help you choose

There’s nothing worse than when you need support from a brand but there’s just a single chatbot or maybe a contact form that you fill out only to never hear back from anyone. 

 

Rest assured that does not happen here at ConfidenceClub. We have several contact options to suit your preferences, all of which are answered by our wonderful team of product specialists - who are real people, not bots! 

 

The best part is, they will help you choose which products are right for you. No more guesswork! You can also take our self-guided Help Me Choose quiz which will suggest products based on your answers.

 

So no matter what questions you have about our product range, we’re here to answer them 6 days a week. So contact us whenever you need us! 

 

We get such beautiful feedback from customers on our service, we thought we’d share some of our real reviews below:

"Thanks for your help and support. Products are very helpful and the service is top class. Well done and will order again."

"Love ConfidenceClub. Products are wonderful and staff so helpful and friendly."

"Can’t speak highly enough of ConfidenceClub. The staff go above and beyond to make sure the product that you order matches what you need."

4. It Fits or It's Free guarantee

We are confident that our products are the best of the best, however, we do also acknowledge that what may be right for one person, may not be for the next. And that’s ok!

 

That’s why we created our It Fits or It’s Free guarantee, which promises you 100% of your money back if you’re not 100% satisfied with your purchase. Perhaps the size isn’t quite right, or you need a slip, not a pull-up, whatever the reason is, we will happily refund you and even cover the cost of return shipping for any leftover product you haven’t used.

5. Earn rewards when you shop

We want to give back to our amazing customers as much as we can, which is why we introduced our rewards programs!

All you need to do is create an account with us (which is free to do!) and you’ll start earning points! 

You then earn points with every purchase, on your birthday and even when you like/follow us on social media. Those points can then be redeemed on a purchase to help you save!

• 500pts for $5 off
• 1000pts for $10 off
• 1500pts for $15 off
• 2000pts for $20 off
• 2500pts for $25 off
• 3000pts for $30 off

6. Never Run Out automated deliveries

Sometimes life can get a little busy, and remembering to re-purchase your incontinence products before your current lot runs out can fall to the wayside.

 

We want help eliminate as much inconvenience as we can in your incontinence journey, and our Never Run Out service is example of that. This is our unique solution for automated repeat orders. You tell us which products you use, and how many of them per day, and we calculate when to deliver your next order so you never, well, run out!

7. Free delivery over $50

If your order is $50 or more, you will automatically receive free delivery! 

 

Plus, if you place your order before 10am AEST (Monday-Friday) it will be picked, packed and despatched on the same day. If you don’t make the 10am cut-off for same day despatch, don’t worry, it’ll be despatched the next business day! 

 

For any orders under $50 in total, we simply charge a $9.95 flat-rate delivery fee.

8. Donations to Carers Australia

We would be lost without the support of the incredible unpaid and paid carers around the country. The selfless work they do will never go unnoticed here at ConfidenceClub.

 

We offer customers the option to round up their order total to the nearest whole dollar - or the amount of their choice - which we then match 1-for-1 and donate to the Carers Australia charity.

 

We also aim to make other donations as a company as much as we can.

So what are you waiting for?

Give our products and service a try today, we are certain you won’t regret it. We strive to be your next best option to a cure for incontinence.