It Fits Or It's Free

100% Money Back Guarantee on every single order.
Giving you total peace of mind every time you buy.
Peace of mind when you order from us

It Fits or It's Free!

100% Money Back Guarantee

Total Confidence In Our Products

We are committed to providing quality products that fit
comfortably and meet our customers’ needs.

We have spent years assessing manufacturers all around the world
and can confidently say that our European-made range is truly the best there is.

We’re so confident, that we are the ONLY continence product supplier
to offer a 100% Money Back Guarantee.


Risk Free + Free Returns

If you are not 100% happy with any product you purchase from us,
  we give you 100% of your money back.

If you need to return the remainder of a carton of product,
we cover the return cost - so you will never be out of pocket.

 

IT FITS OR IT'S FREE

We mean it!

If you're not happy then we're not happy.

We know our products and service will be a fantastic support to you,
as they have been for over 50,000 satisfied customers so far.

This is why we make using ConfidenceClub totally RISK FREE
– on your first order and every single order thereafter.


We have the following conditions to prevent abuse:

TRY, AND STILL RETURN

We realise you'll need to open a bag to try the product. That's fine, will still refund you in full if you have used no more than 1 bag (in either a pack or carton order) and return the balance to us - we'll even pay for the return!

RETURN QUANTITY LIMITS

You may only ever return no more than 1 carton of each product. Some "carton" orders are delivered in 2 boxes, in those cases both boxes can be returned with at most 1 bag removed in total.

30 DAYS TO RETURN

The return must be requested within 30 days of your receipt of the products.

Please note that for reusable items, we can process a return of these goods provided that they are in a saleable condition and have not been worn.

TRY, AND STILL RETURN

We realise that you will need to open a bag to try the product.

That's fine, will still refund you in full if you have used no more than 1 bag in either a pack or carton order and return the balance to us - we will even pay for the return.

We also offer this on our reusable items, provided the product is still in saleable condition (ie, not worn)

RETURN QUANTITY LIMITS

You may only ever return no more than 1 carton of each product. Some "carton" orders are delivered in 2 boxes, in those cases both boxes can be returned with at most 1 bag removed in total

We therefore recommend that you limit your first order to a single carton per product

30 DAYS TO RETURN

You need to request the return within 30 days of receipt of the goods.

If the return takes longer to reach our office, that's okay.

TRY, AND STILL RETURN

We realise you'll need to open a bag to try the product.
That's fine, will still refund you in full if you have used no more than 1 bag (in either a pack or carton order) and return the balance to us - we'll even pay for the return!

RETURN QUANTITY LIMITS

You may only ever return no more than 1 carton of each product. Some "carton" orders are delivered in 2 boxes, in those cases both boxes can be returned with at most 1 bag removed in total.

30 DAYS TO RETURN

The return must be requested within 30 days of your receipt of the products.

Please note that for reusable items, we can process a return of these goods provided that they are in a saleable condition and have not been worn.

We will process the refund once we've received the goods back.

With same day shipping on all purchase orders placed before 10am (EST), you’re guaranteed to be able to try our products in no time at all.

Browse Our Range >

 

If You Need Our Assistance

We are dedicated to giving you the best possible customer experience, so if you need help with anything please get in touch so we can help.

How To Contact Us >

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