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Delivery Charges and Guidelines

WE DELIVER AUSTRALIA-WIDE TO YOUR DOOR

Free Delivery

The first step is to place your order. Contact us if you need our help.

The majority of our orders are FREE Delivery
We charge a flat rate of $9.95 on orders less than $50

Same-Day Despatch

If you order before 10am (EST, Mon-Fri) then we will pick, pack and despatch on the same day, otherwise it despatches on the next business day.

From Next-Day Delivery

Once we've handed your order over to our couriers, they usually take it to the local depot to be sorted overnight into delivery areas. Our main warehouse is in Sydney so if you are far away then the courier will typically send it out on a regional or interstate truck.

Our Delivery Guidelines

Location Typical Delivery

Sydney

Next Business Day

Melbourne, Brisbane, Canberra

2 Business Days

Adelaide, NSW, VIC, Southern QLD

2 - 5 Business Days

Everywhere Else

5 - 10 Business Days

Unfortunately with the complexity of delivery across Australia we can't guarantee any of these times. Please reach out if your order hasn't been received within these guidelines and we'll work with the courier to find out what's gone wrong, and if we're not satisfied we'll ship your goods again for free.

Covid-19 Possible Delays

In these crazy times most couriers have been overwhelmed with an increase in parcels, on top of delays with additional staff safety precautions. We know they're working hard, but sometimes bad delivery experiences happen. We are here to help investigate and liaise with the couriers so contact us if you need someone to talk to.

To Your Door

Our couriers will attempt to deliver the goods to your door. If you are not home at the time then we have given them permission to leave the goods at your door or in a safe place nearby. If you live in a dwelling with a shared entrance (e.g. an apartment) then the couriers are by law not permitted to leave the goods if no-one is home. The driver will then leave a calling card for you to arrange a re-delivery for collection nearby (e.g. a post office). This usually depends on the courier and your particular location.

Free Delivery

The first step is to place your order. Contact us if you need our help.

The majority of our orders are FREE Delivery
We charge a flat rate of $9.95 on orders less than $50

Same-Day Despatch

If you order before 10am (EST, Mon-Fri) then we will pick, pack and despatch on the same day, otherwise it despatches on the next business day.

From Next-Day Delivery

Once we've handed your order over to our couriers, they usually take it to the local depot to be sorted overnight into delivery areas. Our main warehouse is in Sydney so if you are far away then the courier will typically send it out on a regional or interstate truck.

Our Delivery Guidelines

Location Typical Delivery

Sydney

1 Business Day

Melbourne, Brisbane, Canberra

2 Business Days

Adelaide, NSW, VIC, Southern QLD

2 - 5 Business Days

Everywhere Else

5 - 10 Business Days

Unfortunately with the complexity of delivery across Australia we can't guarantee any of these times. Please reach out if your order hasn't been received within these guidelines and we'll work with the courier to find out what's gone wrong, and if we're not satisfied we'll ship your goods again for free.

Covid-19 Possible Delays

In these crazy times most couriers have been overwhelmed with an increase in parcels, on top of delays with additional staff safety precautions. We know they're working hard, but sometimes bad delivery experiences happen. We are here to help investigate and liaise with the couriers so contact us if you need someone to talk to.

To Your Door

Our couriers will attempt to deliver the goods to your door. If you are not home at the time then we have given them permission to leave the goods at your door or in a safe place nearby. If you live in a dwelling with a shared entrance (e.g. an apartment) then the couriers are by law not permitted to leave the goods if no-one is home. The driver will then leave a calling card for you to arrange a re-delivery for collection nearby (e.g. a post office). This usually depends on the courier and your particular location.