From our products to our customer support and, of course, the topic of incontinence, we have compiled the fascinating findings below. 

Thank you to everyone who participated in this year's survey! 

Wearers or Carers?

• 38% of our customers are buying for patients or a loved one they care for
• 62% of our customers are buying for themselves

The Purchase Experience:

• 78% of our customers hadn't received any guidance in finding the right product for their needs before shopping with ConfidenceClub.

The Impact of Incontinence on Mental Health:

• 78% of our customers say that incontinence had an impact on their mental health
• 81% of our customers say incontinence negatively affected their social life
• 87% of our customers say there isn't enough emotional support available for people who have incontinence
• 77% of our customers say they don't completely shy away from speaking openly about their incontinence, yet say there is still a damaging stigma surrounding the condition
• 56% of our customers believe that incontinence isn't spoken about enough in the media

What's Important to Our Customers:

• 51% of our customers say that quality is the most important factor they look for when choosing a product
• 82% of customers rated the quality of our products as 4 or 5 out of 5 stars when compared to other brands
• 93% of our customers said that environmental sustainability has some level of importance to them when choosing a product - which is why we're proud to say that our Dailee range of products are made with 100% carbon neutral manufacturing!
• 77% of our customers rated our prices as 4 or 5 out of 5 stars in terms of value for money when compared to other brands

The ConfidenceClub Difference:

• 80% of our customers rated the timeliness of their deliveries as 4 or 5 out of 5 stars
• 83% say they're likely to extremely likely to recommend our products to friends or family
• 83% rated our customer support as 4 or 5 out of 5 stars