The CAPS Payment Scheme

You may be eligible to receive around $600 a year from Medicare
to cover the cost of your incontinence products

Government Assistance

Incontinence is not a choice – and neither is having to manage it. Our main goal at ConfidenceClub is to facilitate ways for those who have incontinence to go about their lives as usual, unhindered by the inconveniences this condition brings. In other words, to make life that little bit easier. The reality though, is that managing incontinence comes at a cost – often a steep one – and this presents even greater worry and stress for those already dealing with this condition.

Fortunately, in Australia, many people are eligible for Government assistance for the cost of their incontinence products, yet far too many are unaware of the help and funding-assistance they may able to access.

If current projections prove accurate, the number of people living in the community with incontinence in Australia will reach 6.2 million by 2030 and, as such, the Government continues to put in place measures to assist with the cost of continence aids for men and women.


"A yearly payment to cover some of the cost of products that help you manage incontinence." (Medicare)

The Continence Aids Payment Scheme (CAPS) is an Australian Government payment that assists people who have permanent and severe incontinence, to meet some of the costs of their continence products.

CAPS commenced in July 2010 when it replaced the Continence Aids Assistance Scheme (CAAS).

Who Is Eligible For CAPS?

People who are five years of age or older and

  • have permanent and severe incontinence due to an eligible neurological condition or
  • have permanent and severe incontinence caused by another eligible condition and they have a Centrelink Pensioner Concession Card

This condition needs to be assessed and confirmed by a registered health professional who will need to fill out a section of the application form provided below.

CAPS Payments

CAPS consists of payments from Medicare made either directly to you or directly to a product supplier you nominate for your supply.

Applying for CAPS:
I Want Payments Made To Me

  1. Download this form
  2. Fill it out, you'll need a medical assessment in section 3
  3. Submit to Medicare (fax or post, details on the first page)

Applying for CAPS:
I Want Payments Made to ConfidenceClub

  1. Download this form  (the provider section has been filled out for you)
  2. Fill out the remaining sections, you'll need a medical assessment in section 3
  3. Submit to Medicare (fax or post, details on the first page)

Payments will be made directly to us and we will ship you products as and when you need them.

If you nominate ConfidenceClub we will offer you
a 10% DISCOUNT on your CAPS orders

How Much Is The CAPS Payment?

CAPS clients receive up to $609.70 for 2019-20. The payment is indexed each year, so it may increase or decrease slightly depending on the Government’s budget.

You may choose one full payment in July or two half payments in July and January each year.

Why Choose ConfidenceClub?

Because we genuinely care about our customers and their needs, and we offer premium incontinence products at wholesale prices, as well as door-to-door delivery Australia-wide.

Our Range includes:

The ConfidenceClub Commitment:

  • We are Australian owned and operated and so you will always deal directly with us.
  • You’ll save money because we supply our high-quality products at wholesale prices
  • We offer free trials to all new customers
  • Ordering can be done easily online or over the phone
  • Products are delivered to your door, always in discreet packaging.
  • Our products are manufactured to the highest quality standards.
  • Our specialist nurse practitioners offer free consultations to support you

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