A Complete Guide to Continence Aids Payment Scheme (C.A.P.S)

If you are one of the 4.8 million Australians living with incontinence every day, you may be eligible to receive $650.40 a year towards the cost of continence management products under the Continence Aids Payment Scheme (CAPS).


What is CAPS?

CAPS is an Australian Government program designed to reduce the financial burden of living with permanent and severe incontinence, by providing an annual payment to assist with some of the expense of buying continence management products.

Payments are made via Medicare to eligible Australians and allow them the freedom to purchase the products they prefer from any provider they choose.

How much is the CAPS payment?

The payment is adjusted each year following the Government’s budget process. The CAPS payment rate for 2023-24 is $676.50 per person and does not count towards your taxable income.  

Eligible recipients can nominate to receive one full payment in July or two half payments in July and January every year. Payments can be made into your Australian bank account or you can nominate to have it paid directly to your continence management provider in your application.

Am I Eligible?

To receive the CAPS payment you or the person you care for needs to meet all the eligibility requirements. The basic requirements are that you:

If you are already receiving funding for incontinence products from NDIS or another Government scheme, you may not be eligible for CAPS. Visit the Department of Human Services for a comprehensive list of criteria that may exclude you.

How do I Apply

There are 4 simple steps in applying for CAPS:

  1. Download the form: To receive the CAPS payment directly to your bank account download a copy of the form here and proceed to Step 2. 
  2. Visit a registered doctor or health professional: And have them complete their part of the form with their details and information about your condition.
  3. Submit your application: Complete the remaining sections and gather any additional documents required before submitting your application by either visiting a Services Australia Service Centre or returning to the postal address provided on the form. Ensure you include a copy of any extra documents requested in the application form.
  4. Wait for the result: If approved, payment will be made into your nominated financial institution. If unsuccessful you will be notified in writing and given the opportunity to appeal the decision.

What can I purchase using CAPS?

Eligible recipients of CAPS payments have complete control over how and when they purchase continence management products they need.

Need help finding the right products for you?

Visit ConfidenceClub’s product selector and we will help you choose the right product in just a few simple steps.

Why Choose ConfidenceClub?

ConfidenceClub believes in taking the confusion, hassle, and embarrassment out of incontinence supplies while providing our community with the great prices, loyalty rewards, and regular offers so they don’t have to compromise on getting the supplies they need to continue enjoying life. We call it our "right product, at the right price, at the right time" promise.

With our easy to understand range of premium quality products at great prices and our customer friendly policies, we offer a simple and risk free way to get the products you need to be delivered directly to your door:

Ready to get started?

Browse our range or call our friendly customer service team on 1800 86 11 99.

Want more information about the CAPS payment scheme? Visit the Department of Health or call the CAPS service line on 1800 239 309.

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