Our goal is to have incontinence care covered, so you can get back to all of life's moments without any worries - or leaks!
Thousands of Australians trust us to deliver invisible confidence when it matters most.
Thousands of Australians Trust Us To Deliver Confidence When It Counts
We have a vision to eliminate the burden of managing incontinence through products and experiences that are easy, positive, and preferred.
Here's our six core values that help us do it:
WE CARE
about your health
You deserve products that make you feel really, really good.
That’s why our range is high-quality, keeping you dry, fresh & free from leaks and odours.
WE CARE
about how you're treated
Need some help choosing a product or have a question relating to your order? We’re here and ready to listen and assist you with kindness, respect and empathy.
WE CARE
about your experience with us
Your happiness and comfort are our top priority. However, sometimes life happens. So if things don’t quite go as planned, we’re ready to make things right, whether that’s a refund or replacement.
WE CARE
about your long term outcomes
We are here to save you time, money and stress in your journey, not just for a moment.
WE CARE
about our community
We’re here to support other organisations and charities doing good in our community. That’s why we offer you the option to round up your purchases as a donation to Carers Australia - which we match every single time, on every order.
WE CARE
about bettering ourselves
We’re always open to finding and implementing new ways to enhance our products and service. And it’s your feedback that helps us do that. We value any feedback you share so please don’t be shy.
WE CARE
about your health
We will never compromise on quality to deliver the best value products and best services available anywhere, to ensure dignity and confidence when you need it, so that you can live your life to the full
WE CARE
about how you are treated
We are available and responsive when you need us, and will always treat you with courtesy, honesty, respect and confidentiality. We believe there is no shame in needing continence management products
WE CARE
about your experience with us
We owe it to you to find a positive outcome if things go wrong. If you are not happy for any reason then we will refund you in full, or replace your products with ones that do make you happy
WE CARE
about your long term outcomes
We will work hard to be your supplier of choice. We are here to reduce a burden in your journey, not just for a moment
WE CARE
about our community
We exist to help not only our customers, but also other organisations and charities
WE CARE
to find ways to serve you better
We will continue to look for new ways to improve our products and our services. Your feedback helps us do this
WE CARE
about your health
We will never compromise on quality to deliver the best value products and best services available anywhere, to ensure dignity and confidence when you need it, so that you can live your life to the full
WE CARE
about how you are treated
We are available and responsive when you need us, and will always treat you with courtesy, honesty, respect and confidentiality. We believe there is no shame in needing continence management products
WE CARE
about your experience with us
We owe it to you to find a positive outcome if things go wrong. If you are not happy for any reason then we will refund you in full, or replace your products with ones that do make you happy
WE CARE
about your long term outcomes
We will work hard to be your supplier of choice. We are here to reduce a burden in your journey, not just for a moment
WE CARE
about our community
We exist to help not only our customers, but also other organisations and charities
WE CARE
to find ways to serve you better
We will continue to look for new ways to improve our products and our services. Your feedback helps us do this
But don't just take our word for it!
Thousands have rated our products and services as 5 out of 5 stars
Products Shipped
We have shipped over 20 million products so far and we still feel like we're just getting started
Rated World Class
Our customers have rated us as World Class
(Net Promoter Score, 2021)
2,000+ 5-Star Reviews
Over 2,000 people have taken the time to review our products as 5 out of 5 stars
"I have experienced many companies of this product and stopped when finding ConfidenceClub. The quality and service are incredible... Totally recommend ConfidenceClub.
Give them a try, you won't regret it."
"Having tried almost every product on the market in Australia, I can very confidently say these are, hands down, the BEST continence products you can get. I couldn't recommend ConfidenceClub more highly, they are the best!"
"ConfidenceClub - great service. Excellent products. Fantastic rewards program. Feeling both aspects of the company name: 'confidence' and being part of an empathetic community or 'club'. A loyal member says thanks."