Thanks for your review - we appreciate the positive feedback on the product and we hear you loud and clear on the slow delivery.
Over 90% of orders have been delivered within our standard transit guidelines including a day or two extra for covid related delays.
However, in Victoria it has been a real challenge the past month. Your order was in Melbourne within 2 days of ordering but then it took almost a week to get through Australia Post's Melbourne Facility and a further few days to your door.
We have raised this issue with Australia Post in Victoria and things have definitely improved in the past week or so however there are still delays in Victoria due to the restrictions on staff coming into Australia Post's facilities.
We have also implemented more pro-active delivery checking procedures so that we pick up delays before our customers feel these and we are seeing definite improvements as a result.